Your AI agent, on WhatsApp too.
Enlassa AI puts your AI agent on WhatsApp: it replies in seconds, listens to voice notes, understands the photos people send, checks your company’s information and hands the chat to your team when needed. It is the same agent that answers your calls, with the same balance.
- Hola9:41
- necesito cambiar mi cita9:41
- la del martes9:41Reads the three messages and answers once
- ¡Hola, Andrés! Tu cita del martes 21 a las 10 a. m. ¿Para qué día la movemos? Tengo miércoles 22 a las 9 o jueves 23 a las 4.9:41
- Listens to the voice note0:04«El jueves a las 4, porfa»9:42
- Listo: jueves 23 a las 4 p. m. Te recuerdo el día antes. ✅9:42
- Photo: Comprobante de transferenciaYa pagué la consulta anterior9:43
- Veo un comprobante del Banco Andino por $80.000 del 14 de octubre. Se lo paso a una persona del equipo para que lo valide. Te escribe por este mismo chat.9:43Reads the receipt and hands it to your team
What does an AI agent do on WhatsApp?
It answers your customers at any hour, in writing, without making them wait. It groups messages sent in a row («Hi» · «I need to change my appointment» · «the Tuesday one») and replies once to the whole idea.
- Replies to text and listens to voice notes; it can also reply with a voice note.
- Understands the photos people send, such as a payment receipt or an ID.
- Checks your knowledge base: catalog, policies, FAQs or your website.
- Offers options as buttons or lists the person taps.
- Uses the same actions you set up for your calls, such as booking an appointment or querying your CRM.
One agent for calls and WhatsApp
There is no second agent to configure: on WhatsApp it has the same script, the same actions and the same information as on your calls. If the chat needs something different, you split it per channel, setting by setting, without duplicating the agent.
Your team, in a shared inbox
The agent replies on its own, and your team sees everything in the WhatsApp inbox: what the agent said, what the person asked for and the status of each conversation. Everything arrives live, without reloading.
- Assign conversations to a person or to a support team.
- Take over the conversation whenever you want: writing also takes it from the agent.
- Internal notes, saved replies and tags to know what people write about.
Connect your number without changing it
If you already use the WhatsApp Business app on your phone, you can connect that same number to the platform without removing it from the phone: you keep chatting from the app, the agent answers from Enlassa AI and the inbox shows both. You can also connect a new number.
Write first, with approved templates
To message someone who has not written to you in the last 24 hours, WhatsApp requires a template approved by Meta. You create them and submit them for review from the platform, and use them for reminders, notices and campaigns.
And WhatsApp calls too
The person taps the call icon inside the chat and your agent answers, with the same voice and script it uses on the phone. From the inbox, your team can also start the call, and the agent answers it.
How much does it cost?
WhatsApp uses the same plan balance as calls and meetings: there is no separate bucket. Each text reply from the agent takes from 3 seconds of the plan; photos, audio and more expensive AI models take more. Templates sent outside the 24-hour window also carry the fee Meta sets for their category.
Frequently asked questions
No. You can connect the number you already use in WhatsApp Business without removing it from your phone, or connect a new one.
If the question is not in its script or your information, it hands the chat to someone on your team, who continues in the same chat.
Yes. The free trial includes 20 minutes of balance, no card required. Used only in writing, that is about 400 text replies from the agent.
Ready to try it with your own case?
Create your first agent in minutes and try it free with 20 minutes for calls, WhatsApp or meetings. No card, no code, cancel anytime.