Enlassa AI Documentation

From zero to your first AI call in under 5 minutes: create your account, build your agent, and try it with your own phone.

The heart of the platform: how to create, configure, test, and publish a voice agent — identity, voice, behavior, tools, and variables.

Your expert assistant inside the portal: it analyzes your calls and campaigns, answers questions, and builds or improves agents through conversation — always with your confirmation.

Simulate full conversations before spending a real call, and turn a call that went wrong into a test that proves it will not happen again.

Upload documents, FAQs, a single page or your whole website so the agent answers only with YOUR company's information.

Test your agents from the browser and add a voice button to your website so your visitors can talk to the AI.

Follow calls in real time, review transcripts and recordings, and put the automatic analysis of every conversation to work.

Call entire contact lists with your agent: upload the list, set schedules and retries, and follow the results in real time.

Invite the notes assistant to your Google Meet, Zoom, or Microsoft Teams meetings: it records, transcribes by speaker, and delivers a summary where every claim carries its evidence.

Conversations and automations that run the same way every time: what they are, how to test them without sending anything, what publishing freezes and who replies while a flow runs.

The 24 flow blocks, family by family: what each one does, what you configure, which exits it follows and in which fields you can use {{variables}}.

What makes a flow start: the first message, a keyword, a tag, an event, a while without a reply, by hand or through the API. With priority, rest and the brake against loops.

Who is inside a flow, what each person is waiting for, how it ended, how to cancel a run and how to read the metrics: how many start, how far they get and where they drop.

Seven ready-made flows for the most common cases: what each one does, what you have to choose before publishing it and how to start from a template.

Connect your business WhatsApp, see how each number is doing and set up the channel: calls, service, alerts and integrations.

What a template is and when you need one, how to write it and submit it for review, what it costs and what to do in each status.

How your agent replies in writing: how long it takes, when it does not reply, how to take over a conversation, and what it uses from your plan.

How your team reads and answers WhatsApp conversations: what each indicator means, when you can write, and how to take a conversation from the agent.

Your agent answers and places voice calls over WhatsApp, inside the same chat: when you can call, how to ask for permission and what it costs.

Get phone lines to receive and place calls, and assign them to your agents.

Connect your Cal.com calendar so your agent offers real times and books during the call, without making up dates or touching someone else’s appointment.

Connect Enlassa AI to your systems: get webhook notifications, let the agent query your APIs, and store your credentials securely.

Add users to your account and control exactly what each person can see and do with custom roles.

Understand your plan, your minutes and lines, how to change plans, and how calls are billed.

Answers to the most common questions and how to check the platform status.