Connect and manage
Numbers
Get phone lines to receive and place calls, and assign them to your agents.
Numbers are your account's phone lines: calls to your agents come in through them, and your campaign calls go out through them. Each number is assigned to an agent.
- Receiving calls: assign a number to an agent and every inbound call to that line is answered by that agent.
- Placing calls: campaigns and tests use your numbers as the caller ID.
- Rotating caller ID (where available): improves contact rates by using a different caller ID on every call — ideal for collections.
During the free trial you can place calls with a shared platform number, without buying anything. For production, your administrator gets a dedicated line.