Import your own voice

A custom voice makes your agent speak with your brand voice: yours, a voice actor, or someone on your team. The voice is created in ElevenLabs (the voice provider) and brought into Enlassa AI with a share link. This guide takes you from zero to your agent speaking with that voice.

Step 1 — Create your ElevenLabs account with professional cloning

1. 1
   Sign up at elevenlabs.io

   Use your business email, not a personal one: the account becomes the owner of the voice.

2. 2
   Subscribe to the Creator plan or higher

   It is the first plan that includes professional cloning. The free and Starter plans only include instant cloning, which does not work for this. Current prices are at elevenlabs.io/pricing.

Step 2 — Prepare the audio

1. 1
   Record at least 30 minutes; about 3 hours is ideal

   That is what ElevenLabs recommends: the more audio, the closer the clone.

2. 2
   One person and one style

   Record in the tone the agent will use: a friendly phone-support tone, not a radio ad. Mixing styles makes the result worse.

3. 3
   Clean audio

   No music, background noise, echo or other voices. A decent microphone in a quiet room is enough.

4. 4
   Speak the way your calls will sound

   Read texts similar to what the agent will say (greetings, questions, confirmations) with the same accent as your customers.

Step 3 — Create the professional clone in ElevenLabs

1. 1
   Create a new voice of type “Professional Voice Clone”

   From the voices section of ElevenLabs (menu names may change a little over time).

2. 2
   Upload the audio from step 2

   Give the voice a name you will recognize.

3. 3
   Verify the voice

   ElevenLabs asks you to read a short text aloud within a time limit to confirm the voice belongs to whoever clones it. It must be done by the same person in the recordings. If verification does not match, ElevenLabs support resolves it.

4. 4
   Wait for training

   ElevenLabs estimates about 3 to 6 hours, sometimes longer. It notifies you when the voice is ready.

Step 4 — Generate the share link

1. 1
   Open “My Voices” in ElevenLabs

   Find the voice you just created.

2. 2
   Click the three dots (More actions) and choose “Share Voice”
3. 3
   Turn on “Anyone with the link”

   ElevenLabs generates the share link right then.

4. 4
   Copy the full link

   It must contain /share/ (something like elevenlabs.io/…/share/…). The address of the voice page does not work: it has to be the share link.

Step 5 — Import it into Enlassa AI

1. 1
   Open your agent and go to the voice

   In the voice picker, click Import voice.

2. 2
   Paste the link into “Voice link (share link)”
3. 3
   Give it a name

   The one you will see in the picker, for example “Maria · Warm”.

4. 4
   Click “Import voice”

   The voice stays private to your organization: nobody else sees it. It shows up in the voice picker of all your agents.

5. 5
   Select it in the agent and save

Step 6 — Test it on a call

Make a test call and listen above all to the questions: some voices inflect them well and others say them flat. If your agent asks important questions (confirming a payment, a date), that test is worth more than any tweak.

How many you can have and what they consume

• The number depends on your plan. If you reached the limit, the platform tells you when importing: hide a custom voice you no longer use or upgrade your plan.
• A custom voice counts as a premium voice: minutes of calls with that voice take a little more from your plan. You can see it in Billing.
• Hiding a voice frees its slot. If you import it again later, it takes a slot again.